Frequently Asked Questions

Orders placed before 2pm are shipped the same day. Delivery takes place within 3 to 5 business days with tracking. You'll receive a confirmation email with the tracking number as soon as it ships.

We currently ship within mainland France. Deliveries to other destinations are being rolled out — contact us for more information.

Shipping costs €7.99 and is never free. We only deliver within France, within 3 to 5 business days.

You have 30 days from receipt to return an item. The parcel must be returned in perfect condition, in its original packaging. Returns are free. Check our Returns page for the full procedure.

Once the parcel is received and inspected, the refund is issued within 14 days at the latest. Depending on your bank, it may take a few extra days to appear on your statement.

Yes. Indicate the desired size in your return request. Depending on availability, we'll process an exchange or a refund.

Yes, 100%. SHOOZBOX sources exclusively from authorized distributors. Every pair is checked before shipping.

Check our size guide available on every product page. If in doubt between two sizes, we recommend going a size up. Our customer service is also available to advise you.

Yes. Photos are taken of the actual product. Slight color variations may occur depending on screens, but accuracy is guaranteed.

We accept credit cards (Visa, Mastercard, American Express) as well as Apple Pay. All payments are secured via SSL encryption.

Click the account icon at the top right, then "Create an account". All you need is an email address and a password.

Contact us at info@shoozbox.com with the email address associated with your account. We'll send you a reset link.